PlayGrand Privacy Policy

At PlayGrand, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, deposit funds or use any of our services. By using our platform, you agree to the practices described below.

Who We Are

Play Grand is owned and operated by White Hat Gaming Limited, a company registered in Malta (C73232) with its registered office at 85 St John Street, Valletta VLT 1165. Our group company, White Hat (Holdings) Limited, registered in Gibraltar (109784), handles marketing, systems development, certain payment processing functions and customer services on our behalf. We operate under a licence issued by the UK Gambling Commission (account number 52894) for customers based in Great Britain, and under a licence issued by the Malta Gaming Authority (MGA/B2C/370/2017, issued 01 August 2018) for all other customers we are permitted to serve.

Information We Collect

When you register with PlayGrand, use our services or contact our support team, we collect several categories of personal data necessary to provide our services and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email address and phone number when you create a Play Grand account.
• We gather identity verification documents to confirm your age and identity, as required under our licensing conditions.
• We record financial information, including payment card details, e-wallet identifiers and transaction history related to your PlayGrand deposit and withdrawal activity.
• We track your gaming activity, including games played, wagers placed, wins and losses, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you use PlayGrand login to access your account.
• We store communication records from emails, live chat sessions and any correspondence with our customer support team.

How We Use Your Information

We use the personal data we collect for a range of purposes connected to operating PlayGrand safely and lawfully.

• We use your data to verify your identity, age and eligibility to hold a Play Grand casino account.
• We process your information to manage deposits, withdrawals and other financial transactions on our platform.
• We use your gaming history to administer bonuses, loyalty points and other promotional offers you may qualify for.
• We analyse account activity to detect fraud, prevent money laundering and comply with responsible gambling obligations.
• We may use your contact details to send you service updates, account notifications or, where you have consented, marketing communications about our promotions.
• We use technical data to maintain the security and performance of our website and mobile app.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to our site, remember your preferences and understand how you interact with our games. Cookies also help us keep your PlayGrand casino session secure and detect suspicious login attempts. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process your PlayGrand deposit and withdrawal requests securely.
• We work with identity verification services to confirm your age and identity in line with our licensing requirements.
• We disclose information to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, when legally required.
• We share data with our group company, White Hat (Holdings) Limited, which supports our marketing, systems development and customer service functions.
• We may disclose information to law enforcement or courts where required by law, or to protect our rights and the safety of our players.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory obligations. Financial and identity verification records are typically kept for a minimum period required by gambling regulators, even after you close your PlayGrand account.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. We support these rights and will respond to valid requests in accordance with applicable data protection law, including the UK GDPR and the EU GDPR.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your Play Grand account.
• You can request that we erase your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent for marketing communications at any time.
• You may lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our systems use encryption and secure servers to safeguard information related to your PlayGrand login credentials, financial transactions and gaming activity. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

International Data Transfers

As part of our operations, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar, where our group companies are based. We ensure that any such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Children's Privacy

PlayGrand is intended only for individuals aged 18 or older. We do not knowingly collect personal data from anyone under this age. If we become aware that we have collected information from a minor, we will take steps to delete such data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of PlayGrand after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, you can contact our support team by email at support@playgrand.com, or through our live chat, which is available 24/7. We are committed to addressing your privacy concerns promptly and transparently.